Shine People Development customer privacy notice

Registered name: East Coast Community Healthcare CIC

We are the controller of your personal data. For more information on controllers and their responsibilities please see our guidance on data protection principles, definitions, and key terms.

This privacy notice tells you what to expect us to do with your personal information.

·         Contact details

·         What information we collect, use, and why

·         Lawful bases and data protection rights

·         Where we get personal information from

·         How long we keep information

·         Who we share information with

·         Sharing information outside the UK

·         How to complain

Contact details

Email

enquiries@shinepd.co.uk

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

·         Names and contact details

·         Addresses

·         Occupation

·         Transaction data (including details about payments to and from you and details of products and services you have purchased)

·         Usage data (including information about how you interact with and use our website, products and services)

·         Information relating to compliments or complaints

·         Records of meetings and decisions

·         Website user information

We collect or use the following personal information for information updates or marketing purposes:

·         Names and contact details

·         Addresses

·         Marketing preferences

·         Website and app user journey information

We collect or use the following personal information for dealing with queries, complaints or claims:

·         Names and contact details

·         Addresses

·         Purchase or service history

·         Witness statements and contact details

·         Relevant information from previous investigations

·         Customer or client accounts and records

·         Information relating to health and safety (including incident investigation details and reports and accident book records)

·         Correspondence

Lawful bases and data protection rights

·         Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

·         Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

·         Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

·         Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

·         Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

·         Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

·         Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

·         Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·         Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

·         Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·         Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

·         Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

·         Directly from you

How long we keep information

We hold your personal information for as long as is necessary to fulfil the purposes we've outlined in this privacy policy, and to comply with our own legal obligations (whichever is longer). For example, we will retain purchase information and transactional data for 7 years from the date of your last purchase. Where we retain data for longer for business purposes, we will aggregate and anonymise this. Please contact us if you have a specific query about the length of time we hold certain data.

 

Who we share information with

Data processors

Flodesk Inc.

This data processor does the following activities for us: Stores mailing lists, email marketing content.

Others we share personal information with

·         External auditors

·         Publicly on our website, social media or other marketing and information media

Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisation name: Flodesk Inc.

Category of recipient: Email marketing

Country the personal information is sent to: United States

How the transfer complies with UK data protection law: GDPR Compliant

 

How long we keep your personal data

We will aim to limit the amount of personal data we hold in compliance with our data retention policy and reduce the amount of data held the older your data becomes. We will keep your data for as long as is legally necessary, for example to support awarding bodies / funding requirements or to support our internal reporting purposes.

 

How to get a copy of your personal data

You can request a copy of your personal data by writing to us at the address below or emailing enquiries@shinepd.co.uk

DPO Hannah Sewell

Shine People Development
Hamilton House
Battery Green Road
Lowestoft
NR32 1DE

 

You will need to supply as much information as possible, so we can identify you e.g. your name, your email address, the business you work for, your job title, and your postal address. Additionally, if you would like to receive an electronic copy of your data, please also provide your email address.

We will aim to provide the information requested by you within one month of receipt of your request (unless we have a reason under relevant data protection law not to do so). That period of one month may be extended by two further months if your request is particularly complex or if you make a significant number of requests.

 

Letting us know if your personal data is incorrect

You have the right to question any information we have about you that you think is wrong or incomplete. Please contact us (using the contact details set out above) if you want to do this and we will take reasonable steps to check its accuracy and correct it.

 

What if you want us to stop using your personal data?

You have a right to object to our use of your personal data, and to ask us to delete, remove, or stop using your personal data if there is no need for us to keep it. These rights are known as the ‘right to object’ and the ‘right to erasure’ or ‘right to be forgotten’.

There may be legal or other reasons why we need to keep or use your personal data, but please tell us if you think that we should not be using it.

You can ask us to restrict the use of your personal data if:

it is not accurate;

it has been used unlawfully but you don’t want us to delete it;

it is not relevant; or

you have already asked us to stop using your personal data but you are waiting for us to tell you if we are allowed to keep on using it.

If you want to object to how we use your personal data, or ask us to delete it or restrict how we use it or, please contact us using the contact details set out above.

 

 

 

How to withdraw consent

You can withdraw your consent at any time. By contacting us using the contact details set out above.

 

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Last updated 17/11/2025